fbpx

FAQ

|FAQ
FAQ2018-08-09T23:33:31+00:00
How do I use my warranty if there is a problem with my Eagle Beam product?2018-08-23T08:51:41+00:00

You may always contact our customer service team via telephone or email with any specific questions or problems with you Eagle Beam product.  If you need to have your Eagle Beam product repaired or replaced, we offer a couple options; Find us at any of our trade shows and we can repair or replace your product in person.  If you prefer to send your Eagle Beam product to us to repair or replace, simply visit our warranty page here [insert warranty page link] and fill out the RMA form [insert link form]. Note, that you will need to provide some basic information regarding your original purchase, as well as have most of the original components and included warranty card in order to do so. If you are unsure, simply contact us and find out!

Do I have to register my Eagle Beam product in order to validate the warranty?2018-08-23T08:51:41+00:00

No. All Eagle Beam products and most accessories have a limited lifetime warranty, automatically activated at the time of original purchase.

Is there a warranty on my Eagle Beam Product?2018-08-23T08:51:42+00:00

Yes. All Eagle Beam light products come with a limited lifetime warranty. Most accessories also come with 2 year limited warranties.

Can I take my Eagle Beam product and/or its lithium-ion batteries through an airport/on a plane?2018-09-17T12:12:17+00:00

Absolutely! All Eagle Beam products and their lithium batteries are perfectly safe and meet airport and flight standards.

Are batteries and chargers included with Eagle Beam products?2018-09-17T12:12:26+00:00

Yes! All Eagle Beam alkaline battery-powered products include the batteries. All rechargeable Eagle Beam products also include lithium batteries and chargers, in fact most have multiple chargers that are included.

Where can I buy Eagle Beam products in person?2018-08-23T08:53:10+00:00

Eagle Beam exhibits in trade shows all across the country; gun shows, home shows, outdoor expos, and state fairs just to name a few! Check out our Events calendar to see when and where we’ll be next!

Can I use other lithium batteries that are different brands and/or different mAh volumes than what is included with my Eagle Beam Echo or Explorer?2018-09-17T12:12:40+00:00

Yes. Most any brand lithium ion battery should be fine when used in your Eagle Beam product. When selecting additional lithium batteries, we recommend not using any batteries with a lower mAh rating than that of your included Eagle Beam batterie(s). However, to some degree you can safely increase the run-time of your Eagle Beam Echo or Explorer by purchasing lithium batteries with higher mAh volumes should you choose to do so. We do not recommend any batteries higher than 6000 mAh however.

What mAh rating are my Eagle Beam batteries?2018-09-17T12:12:48+00:00

The Eagle Beam Explorer contains two 18650 lithium ion batteries each with a 1500 mAh volume rating. The Eagle Beam Echo contains one 18650 lithium ion battery with a 2600 mAh volume rating.

What does the “mAh” on the side of my lithium ion battery mean?2018-09-17T12:12:53+00:00

The mAh capacity rating refers to the storage capacity available for a particular battery. A battery with a capacity rating of 1800 mAh could deliver a current of 1800mA for one hour. Higher mAh ratings for the same battery type will generally mean longer run times.

Are the LED flashlights waterproof?2018-08-23T08:53:10+00:00

Eagle Beam currently does not offer any products rated as dive lights. However, all Eagle Beam products are highly water resistant. IPX ratings range from 4 to 7, meaning rain will never be a problem for any of your Eagle Beam products – some are even safe to submerge in water for 30 minutes or less. See our product video manuals for more information on the water resistance rating of each model.

Can the Eagle Beam Explorer Headlamp fit on bike helmets?2018-09-17T12:13:11+00:00

Absolutely!  The Eagle Beam Explorer features removable and adjustable straps, allowing it to easily fit everything from children’s heads to adult large bicycle helmets.

Can the Eagle Beam Explorer Headlamp fit on hard hats?2018-09-17T12:13:20+00:00

Absolutely!  The Eagle Beam Explorer features removable and adjustable straps, allowing it to easily fit everything from children’s heads to adult large hard hats. Making them ideal for construction workers and lineman.

Can I attach other brand flashlights to my gun?2018-09-17T12:13:27+00:00

Yes. The Eagle Beam Weapon Mounts are adjustable and will hold any brand flashlight between 1″ and 1.18″ (25mm – 30mm)

Can I attach my Eagle Beam flashlight to a gun?2018-09-17T12:13:33+00:00

Absolutely!  By using the Eagle Beam Weapon Mount, you can attach your Eagle Beam Echo or Endurance to your favorite rifle or shotgun. As long as your weapon has a rail system – These rail systems (also referred to as tactical rail, picatinny rail, or weaver rail) are very universal and come standard on most rifles and shotguns.

How does my charger work?2018-09-17T12:13:41+00:00

Each rechargeable Eagle Beam product offers different ways to use the included chargers. Some of our products recharge via traditional wall charges, some use USB chargers, most will utilize both, and some even use the sun as their charger! Check out the tutorial videos for more information on recharging Eagle Beam flashlights.

What is a tactical flashlight?2018-08-23T08:53:10+00:00

Tactical is a general term that can be applied to flashlights, headlamps, backpacks, and many other items. Applications of these items are generally focused on law-enforcement and/or self defense. There are three primary attributes that qualify Eagle Beam products as “tactical”. The first is the ability to produce a flashing strobe light. The second is the military-grade aircraft aluminum construction. And the third is the ability to attach to guns, and be useful in tactical, military, law enforcement, and self defense situations.

I have a problem with my Eagle Beam product, what do I do?2018-09-17T12:14:03+00:00

You may always contact our customer service team via telephone or email.  If you need to have your Eagle Beam product repaired or replaced, we offer a couple options.  Find us at any of our trade shows and we can repair or replace your product in person.  If you prefer to send your Eagle Beam product to us to repair or replace, simply visit our warranty page here [insert warranty page link] and fill out the RMA form [link form].

How long will the rechargeable batteries last?2018-09-17T12:14:09+00:00

All Eagle Beam lithium rechargeable batteries have a 500 re-charge rating. This means they are designed to last at least 500 recharge cycles. Eagle Beam also provides a 2 year limited warranty on all its batteries.

How long does it take for the flashlight batteries to lose their charge?2018-09-17T12:14:16+00:00

All lithium-ion batteries will decay slowly over time, while alkaline batteries do not.  For extended storage without much periodic use, we typically recommend using Eagle Beam products with alkaline batteries. In general lithium battery powered products should be taken out of storage and charged every 4-6 months. See the Eagle Beam product tutorial videos for more specific information on each rechargeable model and their respective charge and de-load times.

How long does it take to re-charge the flashlights?2018-09-17T12:14:22+00:00

Eagle Beam offers a variety of products, some with non-rechargeable alkaline batteries, some with rechargeable lithium batteries, and even some with no batteries at all. Each rechargeable product is different in method and time for its recharge. Check out our tutorial videos for more information on recharging Eagle Beam flashlights in our Videos section.

What is an LED?2019-06-04T13:14:01+00:00

LED stands for Light Emitting Diode. It’s part of what makes Eagle Beam products so great! Unlike traditional bulbs, LED’s are super bright, super efficient, and super long-lasting. All Eagle Beam products use American-made CREE LED’s and are guaranteed to last a lifetime.

What are the color filters for?2018-09-17T12:14:42+00:00

Color lens filters provide the ability to change (filter) the color of the light produced by Eagle Beam products. There are numerous applications where this can be useful. Most game animals do not see red or green in their visible light spectrum.  This allows hunters and nature enthusiasts to see animals without being seen and without disturbing them in their natural habitat. Blue light is most commonly used to make blood more visible – useful primarily to hunters and law enforcement personnel. Red light can also illuminate without ruining night vision. This is highly useful for tactical situations, star-gazing, and preventing self blinding on marine, auto, and other reflective surfaces.