You may always contact our customer service team via email with any specific questions or problems with you Eagle Beam product. If you need to have your Eagle Beam product repaired or replaced, we offer a couple options; Find us at any of our trade shows and we can repair or replace your product in person. If you prefer to send your Eagle Beam product to us to repair or replace, simply visit our warranty page here and fill out the RMA form. Note, that you will need to provide some basic information regarding your original purchase, as well as have most of the original components and included warranty card in order to do so. If you are unsure, simply contact us and find out!